OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes .100% genuine, brand-new original factory-sealed cans/tanks. All refrigerants come directly from authorized distributors or manufacturers with production date and batch code.

Where can I view my sales receipt?

You can view your sales receipt in two ways:

1. Log in to your account, go to My Account > Orders, select your order, and click View to see the detailed receipt.
2. A confirmation email with your order details is sent to you after purchase. If you can't find it, check your spam folder or contact us with your order number for a resend.

How can I return an item?

To return an item, please follow these steps:

1. Contact us within 7 days of delivery with your order number and reason for return.

2. We will provide a Return Merchandise Authorization (RMA) number and a prepaid return label, if applicable.

3. Pack the item securely in its original packaging, include the RMA number, and send it back to the address we provide.

4. Once we receive and inspect the item, we will process your refund to your original payment method within 30 days.

Note: Items must be unused, in their original condition, and with all tags attached. Custom or personalized items may not be eligible for return.

Will you restock items indicated as “out of stock?”

It depends on the item. For popular products, we often restock them. You can:

1. Sign up for restock notifications on the product page, and we'll email you as soon as it's available again.

2. Contact our support team with the product name or SKU, and we can check if a restock is planned.

Some limited-edition or discontinued items may not be restocked.

Where can I ship my order?

We currently only offer shipping within the United States (excluding overseas territories and islands).
We only deliver to street addresses; P.O. boxes are not supported.
For all other countries and regions, please contact us separately.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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